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3121
May 15, 2016
From the start, the people at essential solar were fantastic. Vincent visited first and went through in great detail my household's pattern of usage, past energy bills and listened carefully to what i, as the customer, was looking for. I found we were of a like mind and that essential solar would definitely give me what i wanted and most importantly, this advice was impartial. I had not wanted to go through any of the energy retailer as i felt that they would not want to give me the size of the system i wanted (big) as by doing so it would eat into the profit they made from selling me energy through the grid. Within a week of me agreeing with our plan, the guys were out, carefully installing 24 huge panels on my roof, wiring up all batteries and the inverter and it was all done in two working days - complete. David, the owner was then out to check out the last bit of installation and then came back a couple of days later and spent an enormous amount of time testing everything and making sure everything was working perfectly. Back in the office, rebecca was making sure that we were sticking with the roll-out plan and coordinating information then required to go to my energy retailer and supplier. Everything was going along excellently but the customer service at essential solar wasn't going to let it rest there. Vincent came out again last week to check on everything, supplied me with a bottle of red wine with a picture of my array printed on the label (nice touch guys!), and followed up immediately queries i had (which were not technical - just for my own personal knowledge). I feel that if i ever had any other queries i could simply call essential solar and rebecca would make sure that i was looked after immediately. I found the whole experience completely satisfying. I have the solar system i always wanted, i received tremendous service and all for what i thought was an amazing price given the immediate savings i am making (as well as selling a considerable amount back to the grid - might even get a credit on my next electricity bill!). Since being connected, i have not (to my knowledge) purchased a single watt of electricity from my retailer and that was the level of self-sufficiency i wanted. I have raved about essential solar to all my friends and have almost got a family member across the line to approach essential solar to arrange for solar systems to be installed on both their residential premises and their beach-house. In my mind, essential solar is the only solar installation company i would ever ever recommend and as for getting a solar system at all - i would urge everyone to do so. I also told vincent that should any future customer like to speak to an previous customer about their experience with essential solar, to not hesitate to pass on my phone number.
