Title Not Found
3204
July 7, 2017
The sales process was very straight forward, with a very professional salesman visiting the house, and explaining everything very clearly. He wasn't too pushy and respected that i needed time to make a decision. He followed up a few times but was not overly pushy. Once i had signed up, the two admin ladies in the office were fantastic, calling me throughout the process to ensure everything was running smoothly. They had a document which explained all the steps and it was really quite seamless. The installers were very professional, courteous, very friendly, no issues whatsoever. They made a big mess on the day (as expected), but cleaned everything up and left no trace that they had been there. They were very careful with doors, gates, gutters, walls - nothing was scratched/dented. All perfect. You could see by the way they worked, that they treated my house as if it was their own - rare to see, but very pleasing indeed. The after-install process was great too - there's an inspection that needs to happen, and then some forms to be submitted before the system is commissioned. This was all relatively easy. The only complaint i have, is that we have a bungalow style roof, and i specifically asked for the panels to be pushed back away from the edge (on installation day) to ensure they wouldn't be visible from the street. The installer agreed to move them as far back as possible, understanding my reasons, and in the end the panels are 600mm back from the edge. But, what i didn't know (and wasn't told - hence my issue) is that there is a big ugly yellow isolator switch that must be installed next to each bank of panels (only required in victoria apparently) and this was clearly visible (and quite unsightly) from the front of the house. Had i known this would happen i would have asked for the panels to be arranged in 2 rows (further back), or for the isolator to be installed on the other side of the panels (the back of the roof). But once it's done, there's little you can do about it short of starting all over again, because everything needs to be done in single cable runs, and there are holes in the roof where the cables go in so you can't really change things easily. In fairness, the company owner (an engineer) was very prompt at trying to fix the issue the best they could - they rotated the switch so it wouldn't be as visible, and moved it as far back as they could. It's still a little visible, but not nearly as bad as before, and acceptable to me now. Word of advice: if aesthetics are important in your install, double check positions of everything that is going to be installed on the roof (and side wall for that matter) - don't just check the obvious things like panels and inverters. There are lots of switches/isolators/plugs/conduits/cables that also get installed. Would i go with these guys again - yes absolutely. I guess it's just one of those small things that you learn along the way.
